Dance Forums has some info there regarding complaints of transactions.
Placed orders - not received
Does not respond to inquires by email or phone
Returns almost impossible
On BBB with many complaints
I personally never had a problem ordering from them in the past .... however a member here did get burned and several on Dance Forums. I will NOT be ordering from them again, for sake of not wanting to tempt the fates.
The following link is to the BBBs inquiries. I am posting this based on supportive evidence. http://www.bbb.org/northern-alabama/business-reviews/shoes-custom-made/ballroom-dancing-shoe-in-madison-al-900006610